| Home | Services | Pricing | About Us | Contact Us |

Medical

Medical Practices

Nursing Services & Home Health Care

Home IV Infusions

Hospice

Pharmacies

Medical Equipment

HVAC

Plumbing

Property Management

Legal

Attorneys Offices

Court Reporters

Funeral

Contractors & Construction

Professional Services

Commercial Services

Government Agencies

Insurance

Disaster Restoration

Transportation

Non-profit & Charities

Locksmith

Oil & Gas Industry

We are Experienced in Your Type of Business.

Click on the links to the left to read about the services that we perform within your industry.

Across any Industry our staff is ready to help your company succeed.


Medical

We are fully HIPAA Compliant. We handle everything from simple patient calls to stat calls and code-blue emergencies. Our medical emergency telephone dispatchers are extremely well trained and efficient. We prioritize according to the basic principles of triage. All emergency calls are urgently relayed to the correct on-call medical professional. Routine calls receive the same professional treatment, but without the same degree of urgency. We route these calls according to the medical professional's exact specifications.

Medical Practices

  • Schedule Appointments and call patients to remind them of upcoming appointments.
  • Calls cancelling appointments
  • Patient calls asking to speak with doctors
  • Calls from doctors
  • Calls from patients regarding prescriptions
  • Calls from pharmacies regarding prescriptions
  • Lab result protocol
  • Consultations (doctor to doctor)
  • Hospital http://pittsburghanswering.com/admin/admission
  • Calls from hospitals
  • Calls from nursing homes
  • Calls regarding patients who have ceased to breathe
  • After-hour emergency calls


Nursing Services & Home Healthcare
  • Calls for Individuals
  • Report-offs from employees
  • Requests for service and referrals from hospitals, nursing homes or anyone in need of service
  • New inquiries from a prospective client for prices and rates
  • Emergency calls from clients or employees while on assignment
  • Employment inquiries
  • Calls from employees regarding their pay checks


Home IV Infusions
  • Service inquiries from patients or their families
  • Calls from medical facilities
  • Calls from patients having equipment or medical problems


Hospice
  • Inquiry calls from families seeking service
  • Calls from employees
  • Employee report-offs
  • Calls from physicians
  • Call from facilities referring services


Pharmacies
  • Calls from physicians to place prescriptions
  • Requests for refills
  • Calls from medical facilities
  • Calls from individuals seeking information regarding medications


Medical Equipment
  • General calls inquiring about equipment
  • Emergency calls for equipment
  • Emergency service
  • Billing inquiries


HVAC & Plumbing
  • Define the urgency of calls: immediate response or wait until office hours
  • Capture all emergency calls
  • Appointment scheduling
  • Inquiries for service
  • Employee report offs

Property Management & Real Estate
  • Calls for Individuals
  • Cancellations of appointments
  • Inquiries on properties that are for sale or inquiries on rental properties
  • Calls to view a property again, to put down hand money or to make an offer on properties that are for sale
  • Calls requesting directions to properties
  • Employee report offs
  • Call for offers on rental properties
  • Tenant service calls and complaints
  • After hour emergency calls from tenants
  • Lockouts

LEGAL

Attorneys Offices

  • After-hours calls for services - existing clients
  • After-hours calls for services - potential new client inquiries (make the most of your advertising dollar & capture all potential client leads)
  • Appointment scheduling
  • Receptionist service 24/7
  • Court calls
  • Daytime overflow support
  • Call screening to qualify prospective clients


Court Reporters
  • Requests for depositions or transcripts
  • Calls regarding court dates
  • Calls from court videographers
  • Calls from courts and judges
  • Attorney calls


Funeral Directors
       All calls are handled with the highest respect, compassion and urgency
  • Death calls
  • Obituaries
  • Miscellaneous calls regarding: copy of death certificates, insurance papers, payment of bills, and advance arrangements
  • Florist listings
  • Directions or contact information for flowers and cemetery services
  • Contacting grief councilors on behalf of the families
  • Promptly handling questions regarding products and services such as burial vaults, mortician service, and cemetery businesses


Contractors & Construction
  • Sales calls & service inquiries
  • Request for emergency service
  • Calls from insurance companies
  • Consulting between contractors


Professional & Commercial Services
  • Customer service calls
  • Sales calls
  • Prospective client inquiries
  • Calls for Individuals
  • Billing questions
  • Calls for parts
  • After-hours emergency service


Government Agencies
  • Utilities (water, electric, etc.)
  • Traffic signals and road signs
  • IT and infrastructure
  • Road infrastructure (snow plowing)
  • Building management /courthouses
  • Board of Health inquiries


Insurance Companies
  • Calls for Individuals
  • General Inquiries
  • Calls regarding claims
  • Auto Insurance calls regarding transfer of cars or getting a new car or adding cars
  • Employee report offs


Disaster Restoration
  • Request for emergency board-ups
  • Calls from Insurance companies with referrals
  • Call regarding water extraction
  • Calls regarding mold remediation
  • Calls regarding smoke damage


Transportation
  • Assist callers seeking travel and transportation related information
  • Pick-up locations, times and drop off times
  • Schedules and rate information
  • Limo and taxi service


Non-Profit & Charities
  • Calls offering donations
  • Appointment scheduling
  • Help on applications for volunteer and entry forms
  • Referring information about events
  • Registrations for events


Locksmith
  • Lockouts: car, office or home
  • Lock or key replacement
  • New client information
  • Billing inquiries


Oil and Gas Industry
  • 24/7 service inquiries
  • Emergency calls
  • Rental requests



   
   
   | Home | Services | Pricing | About Us | Contact Us |